Truly African and Caribbean online store

Get In Touch

+447897695288

+447988634771

info@trulyafrican.co.uk

Mastrick Road
Aberdeen, Scotland

Frequently Asked Question!

Prices of items that need to be weighed (e.g. fruits, vegetables, deli/cold cuts, meat) may be guide prices or approximated to enable you make a buying decision. 

Replacements will typically be a different flavour to what you selected (e.g. apple juice instead of pineapple juice) OR a different brand of a similar quality item OR items with similar function to what you ordered (e.g. mint chewing gum instead of mint s

While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but different version of an item (e.g. different editions of books or varied book cover design depending on country of print). Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of actual item; this is particularly relevant for fruits, vegetables and other fresh produce.

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as frozen and ambient food, flowers cannot be returned.

We are always happy to hear from you. If your question has not been covered in our FAQ page, please contact us at info@trulyafrican.co.uk or chat with us from 10am – 5pm  and we will respond promptly.

Please contact us immediately if you wish to cancel your order. Please note, we have the right to reject or approve your request.

Open chat
Need Help?
Hello
How can we help you today?