GENERAL

These Product Terms shall be governed by and construed following the laws of Scotland and only the Scottish courts will decide any disputes.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

 Please note that your order (or outstanding parcels) will be in our system waiting to be processed and we aim to fulfil as many orders as possible given the extraordinary circumstance within 1- 2 working days from the order date. Given the above, we have set out the following guidelines that apply with immediate effect over the next few weeks;

1.    We will process your order within the stipulated time frame stated on our website (BUT OUTSIDE OUR REGULAR DELIVERY TERMS)

2.    We will advise the shipping or delivery date for your order when your order has been processed and shipped. Kindly ensure that you supply a mobile number (preferable) and email address to contact you if we need to communicate with you before shipping your order

3.    We are not able to make any amendments to any order after it has been shipped out and left our warehouse.

4.    We may not process your order if we are unable to contact you (So as not to waste our resources we will appreciate you contact us immediately if you like to amend your order before shipment)

      We value your custom but may not be able to respond to your enquiry as quickly as expected due to staff shortage within our business.

      YOU MAY REQUEST CANCELLATION & FULL REFUND (BEFORE SHIPMENT) by

      EMAIL: QUOTING YOUR FULL NAME AND ORDER NUMBER

      WHATSAPP/ SMS: 07897695288 (NO CALLS PLEASE AS WE ARE EXTREMELY BUSY FULFILLING ORDERS) – PREFERRED

We are operating in uncharted territory and doing our best to continue to offer an excellent service. We appreciate your understanding, patience and cooperation as we get past this phase.

Apologies for any inconveniences and please stay safe and make conscious efforts to look after your wellbeing and your loved ones!

AVAILABILITY

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the Warehouse Manager. For example, if you were to make an order of 10 bottles of non-alcoholic wine, which would use up all that warehouse’s stock, the warehouse may only deliver 5 bottles.

PRODUCT SALE ACCEPTANCE

Your order is an offer to buy from us. A contract is only formed when we notify you that we have despatched your order or notify you that your order is available to collect at the warehouse (as applicable). At any point up until then, we may decline to supply the goods to you.

The www.trulyafrican.co.uk grocery service is available for commercial and domestic use. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. To ensure availability of all our products customers may be limited to a maximum number of items.

CANCELLATION

You can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes by calling our Customer Services department on 07897695288 (local rate from mobiles). Please note that orders cannot be cancelled by email.

PAYMENT

You can pay by any American Express, Mastercard or Visa credit card, Maestro or Delta debit card. Authority for payment must be given at the time of placing your order and you will be charged immediately.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

CHEAPER ALTERNATIVES

Please note that the Cheaper Alternatives on our Grocery website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health and ingredient differences between the products suggested. Guide price terms and conditions apply.

When your order is delivered you may return any item and receive a full refund if you consider that the product delivered is unacceptable. Proof in the form of Photographic image can be emailed to info@trulyafrican.co.uk